Shipping & Delivery
MobileHub aims to provide a smooth and reliable delivery experience. Orders are processed using the customer information provided during checkout and delivered through available logistics partners.
1. Order Processing
After successful order placement and payment confirmation, your order will be processed for fulfilment.
Processing time may vary depending on product availability, order verification, payment confirmation and other operational requirements.
2. Estimated Delivery Time
The estimated delivery period displayed on the website, checkout page or order information is an estimate and not an absolute guarantee.
Delivery time can vary depending on:
- Delivery location
- Courier availability
- Product availability
- Weather conditions
- Public holidays
- Transportation conditions
- Unexpected operational delays
Expected Delivery
Our current standard delivery estimate is 6 days unless a different timeline is shown during checkout or communicated for a particular order.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.
Any shipping charge shown at checkout forms part of the order amount payable by the customer.
4. Delivery Locations
MobileHub may deliver to locations supported by our available logistics partners.
Delivery availability may depend on the customer's PIN code and courier service coverage.
Certain remote or restricted locations may have longer delivery times or may not be serviceable.
5. Accurate Delivery Address
Customers are responsible for entering a complete and accurate delivery address during checkout.
This should include:
- Full name
- House/building information
- Street/locality
- City
- State
- Correct PIN code
- Working mobile number
An incorrect or incomplete address may result in delivery delays, failed delivery or return of the shipment to the sender.
6. Order Tracking
Where tracking information is available, customers may track their order through the tracking facility provided by MobileHub.
Tracking information may take some time to update after the shipment is handed over to the logistics partner.
7. Delivery Attempts
The courier partner may make one or more delivery attempts depending on its operational process.
Customers should keep their registered mobile number reachable during the expected delivery period.
8. Failed Delivery
Delivery may fail because of circumstances including:
- Customer unavailable at the delivery address.
- Incorrect or incomplete address.
- Incorrect PIN code.
- Customer not responding to courier calls.
- Repeated failed delivery attempts.
- Restricted or non-serviceable location.
- Other courier-related circumstances.
If an order is returned to MobileHub because of a failed delivery, we may contact the customer regarding the available options.
9. Address Changes
If you need to change the delivery address after placing an order, contact MobileHub as soon as possible.
Address changes may not be possible once the shipment has been processed or handed over to the courier.
10. Delivery Delays
Occasionally, an order may be delayed due to circumstances outside MobileHub's reasonable control.
These may include:
- Severe weather
- Natural events
- Transportation disruption
- Courier operational issues
- Public holidays
- Government restrictions
- Unexpected regional conditions
We will make reasonable efforts to assist customers when delivery delays occur.
11. Damaged Package
Customers are advised to inspect the outer package at the time of delivery.
If the package appears significantly damaged or tampered with, document the condition with photographs or video where possible and contact MobileHub promptly.
Please retain the packaging until any complaint has been resolved.
12. Wrong or Missing Product
If you receive an incorrect product or an item appears to be missing from your order, contact MobileHub with your order ID and supporting photographs or video where requested.
The matter will be reviewed according to our Refund & Replacement Policy .
13. Delivery Confirmation
Delivery status may be marked as delivered by the courier based on its delivery records.
If your order is marked delivered but you have not received it, please contact MobileHub promptly so that the delivery status can be investigated.
14. Cash on Delivery
If Cash on Delivery is offered for a particular order or location, the customer may be required to pay the amount due at the time of delivery.
Availability of Cash on Delivery may vary depending on product, order value, location and logistics availability.
15. High-Value Orders
For high-value products such as iPhones, additional order verification or delivery confirmation procedures may be used where appropriate.
Customers may be requested to provide information necessary to verify the order before dispatch.
16. Customer Responsibility at Delivery
Customers should ensure that someone is available to receive the order at the provided delivery address when delivery is expected.
Customers should also retain the invoice, packaging and other relevant documents after delivery.
17. Order Cancellation & Shipping
Cancellation requests should be made as early as possible. Once an order has been processed, packed or shipped, cancellation may no longer be available.
For further information, please see our Refund & Replacement Policy .
18. Returned Shipments
If a shipment is returned to MobileHub because of an incorrect address, repeated failed delivery attempts, refusal or another customer-side delivery issue, the applicable resolution may depend on the circumstances of the order.
19. Third-Party Courier Services
MobileHub may use third-party courier and logistics providers for order delivery.
Once a shipment is handed over to a courier, certain delivery events are controlled by that courier's network. MobileHub will make reasonable efforts to assist with delivery-related concerns.
20. Contact Us
For delivery-related questions, tracking issues, address problems or delayed shipments, please contact MobileHub through our Contact Us page.
Important: Delivery estimates and procedures should be updated according to MobileHub's actual courier partners, serviceable PIN codes, shipping charges and operational delivery timelines before the website is launched commercially.